Privacy policy
Privacy Policy
Last updated: 7 October 2026
At Le Toy Van, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Le Toy Van Ltd (“Le Toy Van”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit or make a purchase from www.letoyvan.co.uk, www.letoyvan.com or www.letoyvan.eu (the “Site”), contact us, or otherwise interact with us.
1. Who we are
The company responsible for your personal information is:
Le Toy Van Ltd
160C Walton Road
East Molesey
KT8 0HP
United Kingdom
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
Email: info@letoyvan.com
Telephone: +44 (0)20 8979 2036
2. What personal information we collect
The information we collect depends on how you interact with us.
Information you provide to us
When you place or attempt to place an order through our Site, we may collect:
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Your name
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Billing address
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Delivery address
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Email address
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Telephone number
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Details of the products you purchase
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Order and transaction details
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Payment information
Payment information is processed securely by our payment providers. We do not normally have access to your full payment card details.
If you contact us by email, telephone or through our website, we may also collect the information you provide as part of your enquiry or communication with us.
If you sign up to receive our marketing communications, we may collect your email address and information about your marketing preferences and interactions with our communications.
Information collected automatically
When you visit our Site, we may automatically collect information about your device and how you use our website. This may include:
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IP address
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Browser type and version
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Device type and operating system
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Time zone
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Approximate location
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The pages and products you view
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How you interact with and navigate our Site
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The website or search terms that referred you to us
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Information about how you use our Site
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Cookie and similar tracking information
We use cookies, pixels, tags and similar technologies to help our website function, understand how visitors use our Site and, where permitted, measure and improve our marketing and advertising.
3. How we use your personal information
We use your personal information for the following purposes:
To process and fulfil your orders
We use your information to:
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Process and manage your orders
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Process payments
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Arrange delivery
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Provide order and shipping confirmations
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Provide invoices and receipts
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Process returns, refunds and exchanges
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Provide customer service relating to your order
To communicate with you
We use your contact information to respond to enquiries, provide customer support and communicate with you about your orders or other services you have requested.
To operate and improve our website
We use information about how visitors use our Site to understand customer behaviour, improve our website and products, troubleshoot problems and provide a better shopping experience.
To understand and improve our marketing
Where permitted, we use information about website visits, purchases and interactions with our marketing to understand the effectiveness of our marketing and advertising campaigns and improve the relevance of our communications.
To protect our business and prevent fraud
We may use personal information to detect and prevent fraudulent, suspicious or potentially harmful activity and to protect our customers, website and business.
To comply with our legal obligations
We may use and retain personal information where necessary to comply with applicable laws, regulations, legal processes or lawful requests from authorities.
4. Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract: We need to use your information to process and fulfil an order or provide a service that you have requested.
Legal obligation: We may need to use or retain your information to comply with legal, regulatory, accounting or other obligations.
Legitimate interests: We may use your information where it is necessary for our legitimate business interests, such as operating and improving our website, providing customer service, preventing fraud, managing our business and understanding the performance of our marketing, provided that our interests do not override your rights and interests.
Consent: Where required, we will ask for your consent before using your information for certain purposes, such as particular marketing communications or non-essential cookies. Where we rely on consent, you can withdraw it at any time.
5. Cookies and similar technologies
Our Site uses cookies and similar technologies.
Cookies are small files stored on your device that help websites function and remember information about your visit.
We may use cookies and similar technologies to:
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Enable essential website functionality
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Remember your preferences
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Understand how visitors use our website
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Measure website performance
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Understand the effectiveness of our marketing
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Support relevant advertising, where permitted
Some cookies are essential for our website to operate, while others are optional.
Where required by law, we will ask for your consent before using non-essential cookies.
You can manage your cookie preferences through our cookie settings and can also control cookies through your browser settings.
6. Who we share your personal information with
We may share relevant personal information with trusted third parties where this is necessary to operate our business, provide our services or fulfil your order.
These may include:
Shopify
Our online store is powered by Shopify. Shopify provides the ecommerce platform that enables us to operate our online store, process orders and manage our website.
Shopify's privacy policy is available here:
https://www.shopify.com/legal/privacy
Payment providers
We share relevant information with payment providers so that payments can be processed securely.
Klarna
If you choose to pay using Klarna, relevant personal and order information may be shared with Klarna so that it can assess your eligibility for its payment services and provide the payment option you have selected.
Klarna's privacy policy is available here:
https://www.klarna.com/international/privacy-policy/
Google Analytics
We use Google Analytics to help us understand how visitors use our website and to improve our Site and marketing.
Google's privacy policy is available here:
https://policies.google.com/privacy
Delivery and service providers
We may share relevant information with delivery companies, fulfilment partners and other service providers where necessary to process and deliver your order or provide services to you.
Professional advisers and authorities
We may share personal information with professional advisers, regulators, law enforcement agencies or other authorised parties where this is necessary to comply with the law, protect our rights, prevent fraud or protect the safety and security of our customers and business.
We do not sell your personal information.
7. Marketing communications
If you have chosen to receive marketing communications from us, we may contact you by email about our products, new launches, offers, news and other information that may be relevant to you.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at info@letoyvan.com.
Unsubscribing from marketing communications will not affect service communications relating to orders or other transactions you have made with us.
8. International transfers
Some of the companies and service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we take appropriate steps to ensure that it continues to receive an appropriate level of protection in accordance with applicable UK data protection law.
Where required, we use appropriate safeguards for international transfers, such as adequacy regulations or approved contractual safeguards.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example, we may retain order information for as long as necessary to:
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Fulfil your order
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Provide customer service
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Process returns and refunds
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Meet our legal, accounting and reporting obligations
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Resolve disputes
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Prevent fraud
Where you have subscribed to marketing communications, we will retain your contact details until you unsubscribe or otherwise ask us to stop using your information for marketing, unless we have another lawful reason to retain it.
Different types of information may be retained for different periods depending on why we collected it and our legal obligations.
10. Your privacy rights
Depending on the circumstances and the data protection laws that apply to you, you may have the right to:
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Request access to the personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Ask us to delete your personal information in certain circumstances
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Ask us to restrict how we use your information in certain circumstances
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Object to certain types of processing, including direct marketing
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Withdraw consent where we rely on consent
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Request a copy of certain personal information in a portable format
If you would like to exercise any of these rights, please contact us at info@letoyvan.com.
We may need to request information from you to verify your identity before responding to your request.
You also have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about how we have used your personal information.
You can find more information about the ICO at:
11. Children's privacy
Our website is intended for parents, carers and other adults purchasing children's products.
We do not knowingly collect personal information directly from children for the purpose of selling our products.
If you believe that a child has provided us with personal information, please contact us at info@letoyvan.com so that we can review the information and take appropriate action.
12. Third-party websites
Our Site may contain links to third-party websites, including payment providers, social media platforms and other websites.
We are not responsible for the privacy practices or content of third-party websites. We recommend that you review the privacy policy of any third-party website you visit.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements or data protection practices.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
14. Contact us
If you have any questions about this Privacy Policy, how we use your personal information, or if you would like to exercise your privacy rights, please contact us:
Le Toy Van Ltd
160C Walton Road
East Molesey
KT8 0HP
United Kingdom
Email: info@letoyvan.com
Telephone: +44 (0)20 8979 2036
