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@letoyvantoys

Free delivery on orders over £50

2-4 day delivery | UK mainland

Get in touch with us

FAQ

Frequently Asked Questions

About Us

 

Q Why wooden toys?

A We’re passionate about creating beautiful, unique wooden toys, lovingly made with intention.

Our toys spark young imaginations through the magic of play. Ready to be cherished and enjoyed, for a truly unforgettable childhood. Read Our Story

Q Are your toys sustainable and ethically made?

A Yes. We’re big on sustainability and pride ourselves on our planet friendly approach. Learn more about our ethics and sustainable practices.

Q Are your toys child safe?

A Absolutely, yes. We rigorously test and regularly exceed toy safety standards. We only ever use safe, non-toxic paint and work hard, from design to manufacture, to ensure kid safe edges on our toys, for safe play, every day.

Q Do your toys require self assembly?

A Some of our larger toys do require some self assembly. You can find these handy guides online by visiting the relevant product pages. 


Online Orders

Q How do I know if you’ve received my order?

A Once your order has been placed, you’ll receive a confirmation email to the email address you provided.  If you haven’t received this, just get in touch with us at info@letoyvan.com.

Q How long will my order take to arrive?

A You should receive your order within 3-5 working days. We post all of our packages by 1st Class Royal Mail. 

Q Why are some items showing as out of stock? 

A Because all of our toys are traditionally handmade and unique to you,  sometimes it takes a little longer to re-stock. Drop us a line if there is something you have your eye on.

Q What payment methods do you accept?

A We accept debit and credit card payments (VISA, MAESTRO, AMEX) Google Pay, PayPal, and Amazon Pay.


Delivery and Returns

Q Can I return unwanted item/s?

A Yes, absolutely. We accept items returned to us within 28 days from the date of your delivery, as long as they are unused and undamaged and still in their original packaging. If they are no longer in their original packaging,  contact our customer care team at info@letoyvan.com.

Q What is your return address?

A For UK orders, please return your items to: Le Toy Van head office, 160c Walton Road, KT8 0HP East Molesey, Surrey, UK

Q How can I check if you’ve received my returned item/s?

A Please try to allow 10-14 working days to receive your order and process a refund. If you think it’s been longer, please contact us on info@letoyvan.com or drop us a line 0208 979 2036.

Q Do you offer exchanges on unwanted items?

A Not right now but we’re working on it. In the meantime you can return your unwanted items for a full refund and simply place a new order. 

Q There’s something missing from my order.

A No problem. Just get in touch with us at info@letoyvan.com or call us on 0208 979 2036 and we will get right on it.

Q I’ve received a damaged/faulty item. 

A We’re really sorry to hear this. Please get in touch with us at customerservice@letoyvan.com and we will be happy to help. 

Q What is your refund policy?

A We’re happy to issue refunds on items returned to us in their original packaging, within 28 days of purchase. Any return shipping costs are covered by you.  

Q How long will it take to get a refund? 

A We process refunds usually within 2-3 days of receipt of goods, 

Delivery Times

We deliver in the UK within 3-5 working days. If your order still hasn’t arrived after this time please call us on 0208 979 2036 with your original order details and confirmation number

In the USA, delivery time is usually 7-10 working days.

Country Minimum Order Delivery Cost

UK

£20

£5, free delivery for orders £50 +

USA

£50

£10

Europe Belgium, Germany, Luxemburg, Netherlands

£50

£10

Europe Austria, France, Guernsey, Jersey, Ireland, Monaco, Poland, Portugal*, Spain*, Sweden (*excluding islands & Porto)

£50

£15

ROW

£500

£50


Security and Privacy

Does Le Toy Van save my personal information?

We ensure that all your personal information is secure and we fully comply with the latest GDPR regulations.

What is your privacy policy?

Find out more about our privacy policy here

What is your cookies policy?

Find out more about our cookie policy here


@letoyvantoys

Child Safe

Our products are crafted to the highest EU/US standards.

Eco Friendly

Created using only the best quality sustainable materials.

Play Satisfaction

Not 100% in LOVE with your purchase? Send it back Hassle Free, 30 days returns.

Customer Support

Got questions? We have answers! Just email or contact via Social Media.